pksolt Privacy Policy

1. Introduction & Scope

pksolt ("we", "us", "our") operates the online casino and sports betting platform accessible at pksolt.com. This Privacy Policy describes how pksolt collects, uses, stores, discloses, and otherwise processes personal data relating to individuals ("you", "Player", "User") who register an account, use our Services, or otherwise interact with pksolt.

This Policy applies to all personal data processed by pksolt in connection with the pksolt platform — including account registration, deposits and withdrawals via Easypaisa, JazzCash, HBL, UBL, and other supported Pakistani payment methods, gameplay activity, customer support interactions, and marketing communications.

By registering a pksolt account or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the processing of your personal data as described herein, you should not register an account or use the pksolt platform.

2. Data Controller

For the purposes of applicable data protection law, pksolt acts as the data controller in respect of personal data collected through the pksolt platform. As data controller, pksolt determines the purposes for which and the means by which your personal data is processed.

Where pksolt engages third-party service providers — such as payment processors, game studios, identity verification providers, and fraud detection services — those parties act as data processors on pksolt's behalf and are contractually bound to process data only in accordance with pksolt's instructions and applicable data protection requirements.

3. Personal Data We Collect

pksolt collects the following categories of personal data in connection with your account and use of the Services:

4. How We Collect Your Data

4.1 Directly From You

pksolt collects personal data directly from you when you: register a pksolt account; complete the KYC identity verification process; make a deposit or withdrawal; contact our customer support team; submit a complaint or feedback; opt in or out of marketing communications; or update your account profile information.

4.2 Automatically Through Technology

When you access and use the pksolt platform, certain technical data is collected automatically. This includes your IP address, device identifiers, browser type and version, operating system, referring URLs, pages viewed within pksolt, session duration, and clickstream data. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 7.

4.3 From Third Parties

pksolt may receive personal data about you from third parties in certain circumstances, including: payment service providers (confirming transaction details); identity verification services (confirming CNIC validity); fraud prevention and anti-money-laundering screening services; and analytics providers that aggregate anonymised usage data.

5. Purpose & Legal Basis for Processing

pksolt processes your personal data for the following purposes and on the following legal bases:

• Account Registration & Service Delivery – Processing is necessary for the performance of the contract between you and pksolt (i.e., providing the gaming platform and Services you have registered to use).
• Identity Verification (KYC) – Processing is necessary for pksolt to comply with its legal obligations, including age verification (18+ requirement) and anti-money-laundering obligations.
• Payment Processing – Processing is necessary for the performance of the contract, enabling deposits to and withdrawals from your pksolt PKR balance.
• Fraud Prevention & Security – Processing is in pksolt's legitimate interest to prevent fraud, money laundering, multiple account creation, and other prohibited activities that harm pksolt and its legitimate players.
• Customer Support – Processing is necessary to perform the contract and in pksolt's legitimate interest to resolve disputes and improve service quality.
• Responsible Gaming Monitoring – Processing is in the legitimate interest of pksolt and in your interest as a player to identify and respond to indicators of problem gambling behaviour.
• Marketing Communications – Where you have provided consent, pksolt may send you promotional offers, bonus notifications, and platform updates. You may withdraw consent at any time from your pksolt account settings.
• Platform Improvement & Analytics – Processing is in pksolt's legitimate interest to understand how players use the platform and to improve game selection, navigation, and overall user experience.
• Legal Compliance – Processing may be necessary to comply with applicable legal obligations, including responding to lawful requests from regulatory or law enforcement authorities.

6. Sharing of Personal Data

pksolt does not sell, rent, or trade your personal data to third parties for their own marketing purposes. pksolt may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment Processors – Easypaisa, JazzCash, HBL, UBL, Meezan Bank, Bank Alfalah, and cryptocurrency processors receive transaction details necessary to process deposits and withdrawals on your behalf.
• KYC & Identity Verification Providers – Third-party identity verification services receive copies of your CNIC and supporting documents to confirm your identity and age in compliance with pksolt's KYC obligations.
• Game Studio Providers – Game providers such as PG Soft and Pragmatic Play receive anonymised session data necessary to deliver game content and maintain fair play records. These providers do not receive your personally identifiable information beyond what is required for game integrity purposes.
• Fraud Prevention & AML Services – pksolt uses third-party fraud detection and anti-money-laundering screening services that may process your identity and transaction data as part of their compliance function.
• IT & Platform Infrastructure Providers – Cloud hosting, database, and platform infrastructure providers process personal data on pksolt's behalf as data processors under contractual data processing agreements.
• Legal & Regulatory Authorities – pksolt may disclose personal data to law enforcement, regulatory bodies, or courts where required by law or where necessary to protect pksolt's legal rights.

7. Cookies & Tracking Technologies

pksolt uses cookies and similar technologies on its platform to ensure proper functionality, maintain your login session, prevent fraud, and understand how players navigate the site. The primary categories of cookies used by pksolt are:

• Strictly Necessary Cookies – Required for core platform functions including maintaining your authenticated pksolt session, remembering your language preference, and enabling secure payment flows. These cannot be disabled without breaking the platform.
• Functional Cookies – Remember your preferences and settings (such as game volume preferences) to improve your experience across sessions on pksolt.
• Analytics Cookies – Collect anonymised data about how players use pksolt to enable platform improvements. No personally identifiable information is shared with analytics providers beyond what is strictly required.
• Security Cookies – Used to detect and prevent fraud, bot activity, and unauthorised access attempts on the pksolt platform.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair or prevent your ability to use the pksolt platform. For analytics cookies, you may opt out through your account settings.

8. Data Retention

pksolt retains your personal data for as long as your account remains active and for a period thereafter as required by pksolt's legal and regulatory obligations. The following retention guidelines apply:

• Account registration data and KYC documents are retained for a minimum of 5 years from the date of account closure to comply with anti-money-laundering record-keeping requirements.
• Transaction records (deposits, withdrawals, bet history) in PKR are retained for a minimum of 5 years from the date of each transaction.
• Customer support communications are retained for 3 years from the date of the interaction.
• Marketing preference records are retained until you withdraw consent or for 2 years from your last interaction with pksolt, whichever is later.
• Server logs and usage data used for security and fraud prevention purposes are retained for up to 12 months.

Upon expiry of the applicable retention period, pksolt will securely delete or anonymise your personal data in accordance with its data disposal procedures.

9. Data Security

pksolt implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pksolt's servers
• Encryption of sensitive stored data including payment credentials and KYC documents
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Two-factor authentication (2FA) available for all player accounts
• Automated fraud detection and anomaly monitoring systems
• Regular security assessments and vulnerability testing of pksolt's infrastructure
• Contractual security obligations imposed on all third-party data processors

While pksolt takes all reasonable steps to protect your data, no system is entirely immune to risk. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, pksolt will notify affected players without undue delay.

10. Your Rights

Subject to applicable data protection law, you have the following rights in respect of your personal data held by pksolt:

• Right of Access – You may request a copy of the personal data pksolt holds about you.
• Right to Rectification – You may request correction of inaccurate or incomplete personal data. You can update most account details directly from your pksolt account dashboard.
• Right to Erasure – You may request deletion of your personal data where pksolt no longer has a lawful basis for continued processing and where no legal retention obligation applies.
• Right to Restriction – You may request that pksolt restricts processing of your personal data in certain circumstances, such as while a dispute regarding data accuracy is being resolved.
• Right to Portability – You may request a structured, machine-readable copy of personal data you have provided to pksolt.
• Right to Object – You may object to processing of your personal data where pksolt relies on legitimate interests as the legal basis, including processing for direct marketing purposes.
• Right to Withdraw Consent – Where processing is based on consent (e.g., marketing communications), you may withdraw your consent at any time through your pksolt account settings without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact pksolt's support team via live chat or email at [email protected] (plain text — not a clickable link). pksolt will respond to verified data rights requests within 30 days.

11. Children's Privacy

pksolt's Services are strictly for adults aged 18 years and over. pksolt does not knowingly collect personal data from individuals under 18. If pksolt becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account closed. Parents or guardians who believe a minor has registered on pksolt should contact [email protected] (plain text — not a clickable link) immediately.

12. Changes to This Policy

pksolt reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or an in-platform notification. The effective date of the most recent revision is displayed at the top of this page. Continued use of pksolt following notification of changes to this Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must stop using pksolt's Services and may request account closure.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or pksolt's processing of your personal data, please contact our support team through the live chat feature on the pksolt platform (available 24/7), or by email at:

pksolt aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 days. Where a request requires additional time to process — for example, where a complex data subject access request involves extensive data retrieval — pksolt will notify you of the expected extended timeline.